FAQs for grown-ups

We use real pen and ink, and beautifully foil-embossed letter paper. But Santa is very busy at this time of year, so he has asked us to write the replies on his behalf.

We dispatch letters on weekdays, Monday to Friday, in December. Dispatch is when your letter is posted, rather than the day it arrives.

The last order date is 14 December. Please place your order by this date.

We post to UK addresses only. We do not offer international delivery.